SHIPPING POLICY

Fast, safe and reliable delivery

At Elite Snacks USA, we are dedicated to delivering your Baked Protein Puffs quickly, safely, and in perfect condition.

Total Delivery TimeTotal Delivery Time = Processing Time + Shipping Time
All delivery timeframes are based on real order data and are provided as estimates. While we aim to meet these timelines consistently, delays may occasionally occur due to external factors.

Order Processing

  • Orders are processed within 1 business day (Monday–Friday)
  • Orders placed before 4:00 PM EST with expedited shipping (2-day or overnight) are processed and shipped the same day
  • Orders placed after business hours, on weekends, or public holidays will be processed the next business day
  • During peak seasons or promotional periods, processing times may be slightly longer
  • Each order of our Baked Protein Puffs is carefully packed to maintain freshness and product quality

Shipping Methods & Carriers

  • We ship via trusted carriers such as USPS, UPS and FedEx
  • At checkout, you’ll be able to choose from a variety of shipping options depending on your preferred delivery speed and cost
  • Shipping fees are calculated in real time

Standard Shipping (USA)

Important Shipping Notes

Shipping times may be affected during public holidays due to limited courier operations.
Delays may occur due to:

  • Incorrect or incomplete shipping addresses
  • Weather disruptions
  • Carrier delays or high shipping volume
  • Customs clearance (for international orders)

We recommend double-checking your shipping information before placing your order.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email automatically.
If you do not receive tracking information, please contact us at:
sales@elitesnacksusa.com

Taxes, Duties & VAT

Most customers will not need to pay import duties, taxes, or VAT.
However, depending on your country’s regulations, additional charges may apply upon delivery. These are determined by local authorities and are the customer’s responsibility.

Address Changes

If you need to change your delivery address:

  • Contact us within 12 hours of placing your order

Email: sales@elitesnacksusa.com
Phone: +1-800-638-6914

Please note: Once your order has been shipped, we are unable to modify the delivery address.

Order Cancellations

  • Orders may be canceled before they are dispatched
  • Once an order has been shipped, cancellations are no longer possible

Please contact us as soon as possible if you wish to cancel your order.

Unexpected Delays

While most orders arrive within the estimated timeframe, delays can happen.
If your package has not arrived within 2–8 business days, please contact us and we will assist you in resolving the issue.

Damaged Packages

If your package arrives damaged:

  • Reject the delivery if possible
  • Contact our support team immediately

If the package was delivered in your absence and is damaged, please contact us with details and photos so we can assist you.

Customer Support Hours

  • Monday – Friday: 09:00 – 17:00 (EST)
  • Saturday – Sunday: Closed
  • Public Holidays: Closed

Contact Information

Elite Snacks USA
5700 Corsa Ave Westlake Village, CA 91362
Email: sales@elitesnacksusa.com
Phone: +1-800-638-6914